dsm-firmenich Customer Portal

dsm-firmenich is continuously looking for ways to improve our customers’ experiences. As part of this commitment, we recently launched the dsm-firmenich Portal. dsm-firmenich Portal is an advanced digital interface specifically designed by and for our customers with the main purpose to improve customer experience by designing a simple interface for accessing order-related information, placing orders, and downloading relevant product documentation.​ Here are some of the dsm-firmenich Portal features:

• Easily access product info & documentation​ 
  o Technical documents (e.g. Safety Data Sheet, Product Data Sheet, …)​
  o Site documentation (e.g. certificates)​
  o Regulatory information documentation
• Place your orders with few clicks​
  o Place orders at any time of the day (24/7) ​
  o Access products, prices & contracts relevant to you​
  o Get orders directly into dsm-firmenich systems and receive immediate feedback​
• Check status of orders & deliveries anytime​
  o Check the status of your order (submitted, confirmed, shipped)​
  o Get latest information of expected delivery dates ​
  o Get an overview of all your orders placed with dsm-firmenich​
• Access to all order related documents ​
  o Download the documents you need: COAs, delivery documents, invoices​
• Stay up-to-date on your orders​
  o Receive notifications when something happens with the order placed through the dsm-firmenich Portal: Acknowledgement, Change, Delivery, Invoice​
  o Add more people to notifications if you want to share the information​
  o Choose the notifications you want to receive​

If you don’t have a dsm-firmenich Portal account yet, please request access here.