Meet our North America Nutritional Services team. Located in the Ayr, Ontario Premix plant, this team has close to 30 years experience in custom premix formulation. Key areas of customer support include formulation and label development for animal nutrition premixes. The team also supports the premix plant operations through regulatory compliance, development of ingredient specifications, approval of new ingredients, NIR, and quality monitoring of ingredients and finished goods.

Diane has been with dsm-firmenich for 8.5 years in the Nutritional Services department and has been the Nutritional Services Manager since January 2023. Diane is responsible for creating and approving local and regional procedures, managing projects and supporting strategic decisions for ANH North America. Diane supports the blend plant’s compliance initiatives related to safety, health and environmental (SHE) requirements for premixes/raw materials and regulatory affairs for Canada which includes registration of products, CFIA inspections and premix labeling.

Diane holds a MSc. in Animal Nutrition (2014), specializing in Dairy Cow Nutrition, from the University of Guelph, Canada. 

Sarah has been with dsm-firmenich for 15 years and is currently the Senior Nutritional Services Specialist. An expert on Rovimix vitamins and third-party products, Sarah is responsible for Key Account and Technical Services formulations, focusing on new product implementations. 

Sarah holds a MSc. in Animal Nutrition (2008), specializing in Poultry Nutrition, from the University of Guelph, Canada. 

Lauren has been with dsm-firmenich for 4.5 years in the Nutritional Services department as a Nutritional Services Specialist. She is responsible for formulations, premix labelling, and specializes in third party ingredient approval.  In the ingredient assessment role, Lauren interacts with Purchasing, Supply Chain, and Premix Production to ensure that ingredients are suitable for intended use and that any associated risks are considered.

Lauren holds a MSc. in Animal Nutrition (2022), specializing in Beef Cow Nutrition from the University of Guelph, Canada. 

Nick has been with dsm-firmenich for 1.5 years in the Nutritional Services department as a Nutritional Services Specialist. He is responsible for formulations, labelling, and is the NIR expert for ANH North America. Nick specializes in pet nutrition, and he is responsible for all Pet Premix accounts. 

Nick holds a MSc. in Animal Nutrition (2018), specializing in Companion Animal Nutrition, from the University of Guelph, Canada. 

Pauline has been with dsm-firmenich since March 2023 as a Nutritional Services department Intern. She graduated with her PhD in Animal Biosciences (2023) from the University of Guelph and holds an MSc. as well. Currently, she is an appointed postdoctoral fellow at the University of Guelph under the advisement of Dr. Anna Kate Shoveller (BSc, PhD) studying the effects of dietary polyphenols on companion animals. She brings a unique knowledge of exotic animal nutrition to the Nutritional Services Team. 

Sam has been with dsm-firmenich since May 2023 as a Nutritional Services department Intern. He has graduated with his BSc. in Agriculture (2023) from the University of Guelph. He plans to start his MSc. in Animal Biosciences at the University of Guelph in January 2024. He specializes in premix sample manufacture and premix/ingredient lab analysis.