SpeakUp

At dsm-firmenich, every voice matters.

We all have a responsibility to speak up if we have a concern. In the event that you are unsure about a particular matter or if you have witnessed behavior that contradicts our Code of Business Ethics, it is vital that you raise it!

Raising a Concern

We offer different options to raise concerns so that you can choose the option that suits you best.

We encourage open and honest communication, and therefore, where possible, we recommend that employees first address their concerns directly with the person involved or with their local contact from HR, their line manager, their Legal partner or the Business Ethics team.

We also realize that sometimes it is not easy to speak face. That's why we have our SpeakUp platform, which is run by an external provider and can be accessed 24/7. The platform offers the possibility to report anonymously and is also available for third parties. 

Confidentiality

Please rest assured that any investigation will be conducted impartially, respecting the principles of confidentiality and the presumption of innocence. Of course, any investigation will also comply with all relavant local legislation.

Download SpeakUp Privacy Notice below:

No Retaliation

No matter which reporting option is used, we will not retaliate—and we will not tolerate retaliation—against any individual for reporting a good-faith concern or complaint or for participating in the investigation of any complaint.

Disciplinary action will be taken against anyone who engages in retailotory behaviour towards those who have spoken up in good faith.

 

SpeakUp platform

SpeakUp is our reporting line for all employees and all external stakeholders for raising concerns about any suspected violation of our Code of Business Ethics, including our policies, or applicable laws and regulations. You can report anonymously.

Report a Concern

We offer three different channels on the SpeakUp® platform:

- Website: You can visit the website here.

- SpeakUp App: SpeakUp® offers a mobile application which can be downloaded from the iOS or Android store. Or you can also scan the following QR code:

Phone: It's possible to submit a report by phone. All phone numbers worldwide may be found here. When you call, likewise mention the code for dsm-firmenich 109457.

Follow Up

Follow up on your reported concern here.

Ask a Question

You can contact the Business Ethics team at ethics@dsm-firmenich.com

Frequently Asked Questions

1. Who runs the SpeakUp platform?

The SpeakUp platform is a third party reporting line operated by SpeakUp® that allows third parties and employees to report concerns to dsm-firmenich.

2. Who can report?

Anyone (including co-workers, suppliers, external staff, former co-workers, future co-workers, consultants, third parties related in any way to dsm-firmenich as suppliers, clients etc.) who sees, hears or experiences a violation of our policies or the law is encouraged to speak up and report their concerns in good faith.

Reporting in good faith means that the person reporting the concern has reasonable cause to believe in the truthfulness of the information given, and the report is made without malice or consideration of personal benefit, even if it later appears that they were mistaken. If you realize, after having made a report, that you were mistaken, you must immediately inform the Business Ethics team via ethics@dsm-firmenich.com

3. Can I report anonymously?

Yes. Reports can be made anonymously unless applicable laws in your country do not allow anonymous reporting. If you make an anonymous report, keep in mind that it may be more difficult to investigate an anonymous concern due to difficulty in obtaining specific details and/or answers to follow-up questions. 

4. What can I report?

We are open to any concern that you may have, but we aim specifically at breaches of our Code of Business Ethics, policies, laws, and regulations. Examples of misconduct that can be reported include, but are not limited to:

• situations breaching human rights, including harassment, child labor, etc.

• financial and accounting concerns and asset misappropriation.

• corruption or other criminal offences, including bribery, conflicts of interest, illegal gratuities, fraud, etc.

• breaches of competition rules. 

• situations which endanger the health or safety of individuals or cause damage to the environment.

• situations which result in a risk to the privacy of individuals.

If you want to report events presenting an immediate threat to life or property, please do not use the SpeakUp platform, as reports submitted through them may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

5. What information do I need to provide?

 

Please provide as much relevant information as possible. The more details of the case you can give, the more effective the investigation can be. 

The information and data to be provided:

- should be detailed, objective and directly related to the subject matter of the report. You do not have to wait to have all the facts to raise your concern, as this might not always be possible. Share the facts that you have, so your concern is assessed as soon as possible.

- will enable the investigator to make a proper assessment and allow for understanding of what has happened and, if needed, request more information.

include:

  • Your contact details, if you are not reporting anonymously.
  • A detailed description of the situation of concern as well as antecedents and/or examples
  • Names and positions of people potentially involved (including witnesses), dates, places
  • When and how (directly or indirectly) you became aware of the matter
  • Whether steps have already been taken to remedy the situation.
  • Whether you have already shared your concern with others. In particular, please indicate whether, to the best of your knowledge, your concern is already being assessed internationally or externally (e.g. in a judicial or similar proceeding).
  • Any supporting facts and documents related to the concern. 

6. What happens after I raised a concern?

Concerns shared through the platform are received by the Business Ethics team and shared with appropriate and independent internal partners. When you file a report through the SpeakUp website or call center, you will receive a unique username and select a password. You can then return to the platform either online or by phone (we encourage you to download the app) to access your original report and add more details or updates.

The receiver will acknowledge receipt of your concern and will manage your case directly or revert to another person/team who will be able to handle it in better condition. The receipt of the report must be confirmed to the reporter within seven days. Furthermore,  he or she must be informed of any action taken within three months, as well as the status of the internal investigation and its outcome. You will receive a tracking number to check the status and answer follow-up questions.

The person handling the case will decide on the next steps. This could be opening an investigation, asking for more information, not taking further action for lack of information or facts to proceed, or because the report does not represent a real or potential breach of policies, laws, and/or regulations. 

You will periodically receive updates on the investigation until the closure of the case. In all cases, the investigation will be registered, and the records will be kept confidential. 

7. Are reports confidential?

dsm-firmenich will treat all disclosures of suspected wrongdoing in a confidential and sensitive manner and maintain your privacy. Confidential means that your identity will be shared only with those who have a need to know in order to effectively conduct any investigation and follow-up action (including, if necessary, disciplinary action) on your concern, or where there is a legal requirement to share your identity.

To ensure the privacy of everyone involved, you should only disclose information that is relevant to the concern and avoid providing information not relevant to the concern. If you have further questions on the treatment of your personal data, you should contact ethics@dsm-firmenich.com.

Download the dsm-firmenich Speak Up framework below:

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