This Privacy Notice covers how dsm-firmenich handles your personal data when you interact with us or when you visit the dsm-firmenich.com website.
Please read it in full, to understand our policy and your rights.
This Privacy Notice may be modified from time to time to keep up with local and international laws and regulations. In case of conflict between this Privacy Notice and local legislation and/or regulations, the latter will prevail.
This Privacy Notice applies to all business partners, suppliers, customers, investors, and visitors of the dsm-firmenich website, and also when you buy our products, solutions, or services, subscribe to our newsletter or contact us.
In this Privacy Notice, “dsm-firmenich”, “we”, “us”, “our”, “Group”, each refers to DSM-Firmenich AG, a company established at Wurmisweg 576, 4303 Kaiseraugst, Switzerland, with trade register number CH-400.3.451.111-0 – as well as its group companies.
When we talk about “personal data” we mean any information related to you as an individual. With this data, we could potentially identify you directly (e.g. your name) or indirectly by matching that information with other information we may already hold.
While doing business with you, we may process your personal data through registration, completion of forms, community discussions, surveys, e-mails, or other situations in which you have chosen to provide personal data to us.
These include, for example:
These include, for example:
For more information, please scroll down to our cookies paragraph
We use your personal data for one or more of the following purposes:
For the activities described above, we have the following legal basis for processing your personal data:
Access within dsm-firmenich
dsm-firmenich will access your personal data only to the extent necessary for the realization of the purposes listed above. Relevant personnel (e.g. from the Marketing and Communications team) can use it to carry out their jobs in line with the purposes of collection (e.g. promotion, communications, or surveys, etc.).
Since we are a global company, some of our employees in different locations may need to access your personal data in order to deliver to you better services. A list of our affiliates and locations can be viewed on the website.
Access by other authorized companies
We may share certain personal data also outside of dsm-firmenich with so-called third parties and if we do, these parties are required to keep your personal data confidential and secure, and must only use your personal data as instructed by dsm-firmenich.
Such third parties may include:
In case you access other websites from links you find on dsm-firmenich.com, please remember that the privacy and cookie notices of these companies are applicable, not ours.
Please note that we do not sell your personal data to any third parties.
Analytics providers: We may share your internet or other electronic network activity information with our analytics providers so they may perform auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
dsm-firmenich protects your rights and only stores in, and transfers your personal data to, countries with established appropriate safeguards and ensures that your data is treated securely and in accordance with this Privacy Notice. Such safeguards include a recognized legal adequacy mechanism, our intra-company rules (those are called Binding Corporate Rules for Customer and Supplier Personal Data and have been adopted to build a safe data transfer within the company) or standard contractual clauses with third parties or dsm-firmenich companies.
We store cookies on your computer in compliance with the latest regulations, on the basis of your consent with our Cookie Management Tool (the banner on the website’s initial page), which will pop-up during your first visit on our website. By doing so, the website will function at its best and fastest. dsm-firmenich will be able to improve its user-friendliness and adjust the website visualization, promotion, and product display to your interests.
You can always withdraw your consent by clicking on the button at the bottom of the page “COOKIE PREFERENCES” and selecting different options. By changing your settings, you can also determine that your browser will not accept cookies from this website. Be aware that in such events, you may no longer be able to use all the possibilities and features of our website. For example, videos and animations remember some settings between sessions.
These cookies are necessary for our website to function and cannot be rejected or switched off, such as language selection, privacy settings, or login information.
Functional and analytics cookies
These cookies allow us to analyze the behavior of users on our website so we can
count visits and traffic sources to measure and improve the performance of our site. They help us to know which pages are the most and least popular and see if we can better or ease users’ interaction with the site.
These cookies are used to serve you with advertising relevant to your interests, either within or outside our website.
and select “Advanced Settings”, to access the complete list and description of the cookies utilized on dsm-firmenich.com and its sub-sites and to set your preferences.
We will keep your personal data only for the time required to serve the purposes for which it was obtained (and/or to comply with legal requirements). Afterwards, your personal data will be removed, deleted, or de-identified as soon as possible.
Please note that we may need to retain certain information for record-keeping purposes and that there may also be residual information that will remain within our databases and other records, which will not be removed.
dsm-firmenich handles your personal data with the utmost care. We have taken various technical and organizational measures to protect your personal data against loss or alteration, unauthorized disclosure, or misuse. In this way, we secure our systems according to the applicable security controls from information security standards. Additionally, we make sure that these measures comply with applicable data protection and data security laws.
The dsm-firmenich websites do not target and are not intended to be used by persons under the age of sixteen (16).
You can, at any time, unsubscribe or opt out from receiving electronic communications from dsm-firmenich. If you no longer want to receive marketing-related emails, you can click the unsubscribe button at the bottom of each promotional email you receive from us.
In addition, you have the following rights in relation to your personal data:
If you wish to exercise any of these rights, please send an email to: firstname.lastname@example.org. When exercising your rights, the more specific you are, the better we can assist you with your request.
If you are concerned about the way we handle your data, please contact us and we will investigate your query. Please also remember that you have the right to lodge a complaint against us with a supervisory authority competent for your country or region. We would, however, appreciate the chance to deal with your concerns before you approach your local supervisory authority so please contact us in the first instance.
If you are a California Consumer, you have certain rights with respect to the collection, use, transfer, and processing of your “Personal Information”, as defined by the California Privacy Rights Act (CPRA). We reserve the right to limit these rights where permitted under applicable law, including where your identity cannot be reasonably verified or to the extent your rights adversely affect the rights and freedoms of others. To exercise any of the rights below, please contact us via the contact information below. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information.
Right to know
You have the right to request that dsm-firmenich disclose the Personal Information it collects, uses, and discloses about you to third parties.
There are two types of “Right to Know” requests you can make:
1. Right to know (Abbreviated Request): If you make an Abbreviated Request, you will receive – if available- the following information about you:
a. Category of Personal Information collected in the past twelve months,
b. Categories of sources from which that information was collected,
c. The business or commercial purpose(s) for which the information was collected,
d. The categories of third parties with whom Personal Information has been shared, and
e. The business or commercial purpose for which dsm-firmenich sold or disclosed the category of Personal Information.
2. Right to Know (Specific Pieces of Information Request): If you make a Specific Pieces of Information Request, you will receive – if available- the following information about you:
a. Specific pieces of Personal Information collected about you.
This information will be provided to you free of charge, unless we believe that your request is manifestly unfounded or excessive. You may request this information twice in a 12-month period.
Right of Deletion
You have the right to request that dsm-firmenich and our service providers delete any Personal Information about yourself that we collected from you upon receipt of a verifiable request. This right is subject to exceptions.
Right to opt out of the sale of Information
California Consumers have the right to opt out of the sale of Personal Information by a business that sells Personal Information. You can click on the link provided on the cookie banner to exercise this right.
You may submit a request through email at email@example.com.
We provide Californian consumers with the ability to submit requests through our email addresses. However, we must verify that the person requesting information or deletion is the Californian consumer about whom the request relates to process the request. To verify a Californian consumer’s identity, we may request up to three pieces of personal information about you when you make a request to compare against our records. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in your request to verify your identity and will delete any information you provide after processing the request. dsm-firmenich reserves the right to take additional steps as necessary to verify the identity of Californian consumers where we have reason to believe a request is fraudulent.
Consumers may use an authorized agent to submit their requests. The authorized agent must be registered with the California Secretary of State and be authorized to submit requests on behalf of a consumer. If you are an authorized agent and a consumer has given you signed permission to submit a request on his or her behalf, please send a copy of your signed permission by the consumer to dsm-firmenich. Failure to submit proof of signed permission may result in dsm-firmenich denying the consumer’s request. We will require the consumer to verify his or her identity and directly confirm with us that the consumer has provided you with permission to submit the request.
If you have a question about dsm-firmenich’s use of your personal data or about this Privacy Notice, we invite you to send an email to our Privacy Office at firstname.lastname@example.org.
Residents of Germany: We have appointed a local data protection officer in Germany, as required by law. The German data protection officer can be contacted at: DSB-Firmenich@intersoft-consulting.com.